1. Contract formation
Submitting a form, requesting a Preview or sending a message does not oblige the client to buy or Movozia to accept the project.
The contract is formed when the client accepts the proposal or order confirmation in writing and pays the stated initial amount, unless the proposal specifies otherwise.
Before acceptance, the client must review the service, total price, taxes, payment stages, pages or videos, languages, revisions, recurring costs and exclusions.
2. What Movozia supplies
Movozia supplies only the scope stated in the accepted proposal. Examples and Previews explain a visual direction and do not promise unpurchased functions or commercial results.
Website pages, domain, hosting, maintenance, video quantities, formats, revisions and final files are included only when listed in the plan or proposal.
- Professional and diligent work matching the approved scope.
- Clear disclosure of inclusions, extras and third-party dependencies.
- Correction of Movozia errors and lawful remedies for non-conformity.
- Confidentiality and reasonable data and file protection.
3. Client responsibilities
The client must provide accurate information, materials, access and approvals within a reasonable time. Client delays pause delivery dates.
The client warrants that all photographs, videos, brands, text, music and data supplied are lawful and properly licensed, and is responsible for third-party claims caused by supplied content.
- Pay agreed amounts on time.
- Check names, contacts, prices, addresses, text and legal information before approval.
- Keep originals and protect passwords and accounts.
- Do not request illegal, deceptive, discriminatory or abusive uses.
4. Preview, revisions and approval
A Preview is private and intended for validation. Included revision rounds are stated in the plan. New content, a change of direction or out-of-scope work may require a new quote.
Movozia publishes, delivers final files or incurs a material external cost only after express approval and the applicable payment. Silence is not approval.
After approval, preference changes are additional work; technical errors and departures from the approved version remain Movozia's responsibility.
No automatic publication: client authorisation must be clear and recorded.
5. Domains, hosting and third parties
Domain availability is secured only after confirmed registration. Where possible, the client is the registrant or may receive a transfer after full payment.
Domains, hosting, licences and other third-party purchases may be irreversible. Once authorised, those costs are non-refundable to the extent the supplier does not refund them and applicable law permits.
First-year services are included only when stated. Renewals and managed services depend on the active plan and advance price information.
Movozia does not control outages, policy changes or failures of registrars, hosting providers, Stripe, Supabase, CDNs, social networks, search engines or other third parties, but will provide reasonable assistance.
6. Prices and payment
The proposal or checkout states price, currency, taxes, deposit, instalments and due dates. Work may be blocked until initial payment and publication or final delivery until full payment.
Additional pages, formats, languages, urgency, content or revisions are charged only after disclosure and acceptance. Late payment may suspend work or managed services after notice.
7. Withdrawal, cancellation and refunds
EU and EEA consumers generally have 14 days to withdraw from a distance service contract. If the consumer expressly requests an early start, a proportionate amount may be payable for work supplied before withdrawal. The right may end after full performance with prior express consent and acknowledgement, as permitted by law.
Before work starts and before external costs, an accepted cancellation receives a full refund. After work starts, any refund is limited to the unperformed part, less work actually completed and authorised irrecoverable costs, where lawful.
After express Preview approval, domain authorisation and publication, there is no change-of-mind refund for approved, completed or published work or non-recoverable third-party costs. Rights relating to defects, non-conformity or breach remain fully available.
If Movozia cancels without client breach, it refunds the unperformed portion. For a Movozia defect, correction or re-performance is the first remedy; price reduction or refund applies when required or when correction is not possible within a reasonable time.
Business clients do not receive consumer cooling-off rights unless mandatory law or the proposal says otherwise.
For clients outside Europe, mandatory consumer rights in the country of residence remain unaffected, including any applicable distance-selling cancellation period.
Once the client approves publication and authorises domain registration, approved work and irreversible third-party costs are not refunded merely because the client changes their mind.
8. Timing and inactivity
Timelines begin after payment and receipt of required materials. Client delays, scope changes, force majeure and third parties may change estimates.
After 30 days without a response, the project may be paused. After 90 days and a contact attempt, it may be archived. Resumption depends on availability, current prices and a possible restart fee; completed work and incurred costs are not refundable.
9. Intellectual property
The client retains rights in supplied materials. After full payment, the client receives the agreed ownership or usage rights in the final custom deliverables.
Movozia retains pre-existing tools, generic code, reusable components, templates, methods and know-how. Third-party materials remain subject to their licences.
Portfolio use requires consent or a clear proposal term.
10. Warranties and service limits
Movozia warrants professional care and conformity with the approved scope. It does not guarantee search ranking, traffic, leads, sales, ad approval, social growth or uninterrupted third-party availability.
No system is completely secure or continuously available. Movozia applies reasonable measures and the client must protect passwords, devices and accounts.
11. Liability
Nothing excludes fraud, wilful misconduct, gross negligence, personal injury where applicable, mandatory consumer rights or liability that cannot lawfully be limited.
For business contracts, where lawful, total liability for direct loss is capped at the amount paid for the affected service. Indirect loss, lost profit and third-party failures not caused by Movozia are excluded.
12. Suspension and termination
Movozia may refuse, suspend or end a project for non-payment, fraud, abuse, security risk, unlawful content or third-party rights violations, normally allowing a reasonable cure period.
Termination for client breach does not remove unpaid amounts, completed work or committed external costs.
13. Confidentiality and data
Both parties protect confidential information and credentials. Personal data is handled under the Privacy Policy.
Where a client website collects personal data, the client normally determines legal notices and lawful bases. Movozia may implement technical measures but does not replace business-specific legal advice.
14. Complaints, dispute resolution and law
Complaints should be sent to movozia@gmail.com with the project and requested solution. Movozia will seek a good-faith resolution.
Portuguese consumers may use the competent alternative dispute resolution body, including CNIACC where applicable. Portuguese law governs, without removing mandatory consumer protections in the client's country. Business disputes are subject to the competent Portuguese courts unless mediation or arbitration is agreed.
15. Changes and contact
New versions apply to future contracts. Existing contracts keep the accepted version unless law or written agreement requires a change.
Contact: movozia@gmail.com.